Privacy policy
Last updated: 23 July 2026
1. Introduction
Protecting your personal data matters to us. This Privacy Policy explains how we process your personal data when you visit our website, communicate with us and use our repair services.
This policy is drawn up in accordance with:
- Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (“GDPR”),
- Act No. 18/2018 Coll. on personal data protection.
2. Data controller
The controller of personal data is:
GOODECUTE s. r. o.
Reg. No. (IČO): 56148194
Tax No. (DIČ): 2122217317
Registered seat: Lermontovova 911/3, 811 05 Bratislava - Staré Mesto, Slovakia
E-mail: ahoj@appleexpress.sk
(the “controller”). The controller determines the purposes and means of processing.
3. Purpose of the website
The website presents the mobile repair services, provides information about the services offered and allows you to contact the controller through the available communication channels. The website contains no online order form or e-shop.
4. What personal data we process
Depending on the way you communicate, we may process in particular:
- first and last name,
- phone number,
- e-mail address,
- content of communication,
- information about the service request,
- device data needed to handle the repair order,
- technical data related to the website visit.
5. Data processing during communication
E-mail communication
If you contact us by e-mail, we process the data you voluntarily provide — typically your name, e-mail address, phone number, message content and information needed to handle your request.
Online chat (onWebChat)
When using the online chat we may process your name or nickname, the content of communication, contact details if you provide them, and technical data needed for the service to work. The chat serves customer support and communication with those interested in our services.
If you contact us via WhatsApp, we process the data available within that communication, in particular your phone number, name or profile data and the content of communication.
6. Service orders and CRM system
When carrying out a repair order we may process data needed for its records and handling: customer name, phone number, e-mail, device data, information about the repair performed and related communication. We use this data to keep records of service orders, communicate with the customer, carry out the repair, handle complaints and maintain service history. The data is processed via the controller’s internal CRM system.
7. Analytics and marketing tools
To improve the website and measure marketing effectiveness we use:
- Google Analytics 4 — anonymous website traffic analysis.
- Google Ads — measuring campaign effectiveness and remarketing.
- Meta Pixel — measuring ad effectiveness on Meta platforms and remarketing.
These tools are used only after consent is given via the cookie banner. See the Cookies page.
8. Recipients of personal data
Your data may be made available to these categories of recipients:
- web hosting provider Websupport,
- analytics providers Google,
- advertising provider Meta,
- online chat provider onWebChat,
- WhatsApp service provider,
- internal CRM system operator.
9. Your rights
You have the right to: request information about processing, access your data, request rectification, erasure or restriction, object to processing, and withdraw consent. Send your requests to ahoj@appleexpress.sk.
10. Right to lodge a complaint
If you believe your rights have been violated, you may lodge a complaint with the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava 27, dataprotection.gov.sk.
11. Changes to this policy
The controller reserves the right to update this policy, in particular when the technologies, services or legal requirements change. The current version is always available on the website.